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Director of Credit and Loan Administration

General Bank of Canada, a schedule 1 chartered bank headquartered in Edmonton, launched in 2005 and assists Canadian with their auto and commercial loan needs. A family run organization and part of the Wheaton Group of Companies, General Bank has helped Canadians across the country with their auto loan needs and more recently with commercial lending and aviation financing. In 2019, General Bank of Canada was recognized as an employer of choice, as the organization was named to the 2019 list of Best Workplaces in Alberta!

The Opportunity:

Reporting to the President, the Director of Retail Operations is primarily responsible for overseeing the Bank’s indirect retail portfolio (excluding sales activity). This entails end-to-end leadership of a team of management and staff for the Credit Adjudication, Loan Administration, Customer Service, and Collections departments. This role is actively engaged in strategy and policy development, portfolio optimization and process efficiency related to the acquisition, onboarding, engagement and retention of customers to drive net-positive growth of the portfolio in alignment with the Bank’s overall risk appetite. As a member of the senior leadership team, the Director of Retail Operations will contribute to the overall success of the Bank by participating and contributing in key decision-making processes such as strategy, new products and services, internal controls, as well as exemplifying the Bank’s core values daily

The Director of Retail Operations is committed to delivering to General Bank’s outstanding customer experience values and driving results through effective employee engagement. The ideal candidate will support and promote strategic alignment through commitment and displaying of the Bank’s vision and core beliefs and be able to recognize and balance organization and departmental needs. The ideal candidate values collaboration, teamwork and embraces and leads change initiatives confidentiality.


What you Bring to the Table:


The Director of Retail Operations will have 10+ years of progressive and diverse experience in administration or operations management. You also will have extensive knowledge in the credit and collections and previous experience in a strategic level role is required. The following are required qualifications for the role:

  • Post-Secondary education in the field of Administration or Operations Management is required.
  • Financial industry production experience is an asset but not required.


What We Offer:

As a valued employee of GBC, you will receive the following:

  • Competitive salary + benefits package including extended health, dental and vision coverage
  • RRSP Matching Program
  • Work-Life Fit
  • Great Downtown Location
  • Onsite Gym
  • Rooftop Patio to enjoy lunches + company events

Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer, only those candidates selected for an interview will be contacted. General Bank of Canada is an equal opportunity employer. 


Apply today for consideration! 

We at TPD, look forward to working with you.

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