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Customer Service Engineer

Our client, one of the most established international brands in the Semiconductor industry, has a rare opportunity for a Customer Service Engineer to join their growing team.

Find out why so many long term employees rave about this organization!

 

WHAT YOU WILL BE DOING:

  • Responsible for on-site servicing and/or modification of company products lines.
  • Provides technical support to customer on operations, preventative and corrective maintenance of all product lines.
  • Instructs customer in proper operation and maintenance of equipment.
  • Serves as a liaison with customer on technical or administrative matters for assigned project.
  • Provides feedback to service, sales and technical support groups on customer’s needs and requests.

 

WHAT YOU BRING TO THE TABLE:

  • A.S. or B.S in related Electro/Mechanical or Electronic field or equivalent training
  • 4 or more years of related industry experience and demonstrated knowledge on semiconductor product lines.
  • Previous sustaining tool maintenance experience.
  • Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
  • Have the ability to work long periods of time in a labor intensive environment.
  • Have the ability to work overtime and/or travel on short notice, including unscheduled or other shifts as required.
  • Demonstrate excellent customer service skills and maintaining a professional behavior.
  • Assist with tool installation and removal when required.
  • Have the ability to complete assigned work in a timely manner and meet expectations.
  • Frequently demonstrate good troubleshooting skills on equipment.
  • Have the ability to create and present monthly training sessions to sustaining engineers.
  • Provide feedback and suggestions to management, technical support and training departments for improvement in procedures, operations and customer service.
  • CVD experience
  • Vertical furnace experience 

 

WHAT YOU WILL RECEIVE IN RETURN:

  • Generous compensation package ($60K to 75K, based on experience)
  • Top of the line benefits package
  • 401K matching (5%)
  • Strong job security
  • Supportive colleagues and managers
  • Room for growth
  • Ample training

 

Interviews are taking place right away and cover letters are not required.

We look forward to reviewing your resume!

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