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Customer Service Engineer

Our client, one of the most established international brands in the Semiconductor industry, has a rare opportunity for a Customer Service Engineer to join their growing team.

Relocation package within US is provided.

Find out why so many long term employees rave about this organization!

 

WHAT YOU WILL BE DOING:

  • Responsible for on-site servicing and/or modification of company products lines.
  • Provides technical support to customer on operations, preventative and corrective maintenance of all product lines.
  • Instructs customer in proper operation and maintenance of equipment.
  • Serves as a liaison with customer on technical or administrative matters for assigned project.
  • Provides feedback to service, sales and technical support groups on customer’s needs and requests.

 

WHAT YOU BRING TO THE TABLE:

  • A.S. or B.S in related Electro/Mechanical or Electronic field or equivalent training
  • Related industry experience and demonstrated knowledge on semiconductor product lines is an asset but can be trained
  • Previous sustaining tool maintenance experience.
  • Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
  • Have the ability to work long periods of time in a labor intensive environment.
  • Have the ability to work overtime and/or travel on short notice, including unscheduled or other shifts as required.
  • Demonstrate excellent customer service skills and maintaining a professional behavior.
  • Assist with tool installation and removal when required.
  • Have the ability to complete assigned work in a timely manner and meet expectations.
  • Frequently demonstrate good troubleshooting skills on equipment.
  • Have the ability to create and present monthly training sessions to sustaining engineers.
  • Provide feedback and suggestions to management, technical support and training departments for improvement in procedures, operations and customer service.
  • CVD experience is an asset but can be trained
  • Vertical furnace experience is an asset but can be trained

 

WHAT YOU WILL RECEIVE IN RETURN:

  • Generous compensation package ($50K to $65K, based on experience)
  • Relocation package
  • Top of the line benefits package
  • 401K matching (5%)
  • Strong job security
  • Supportive colleagues and managers
  • Room for growth
  • Ample training

 

Interviews are taking place right away and cover letters are not required.

We look forward to reviewing your resume!

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