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Program Manager - Wastewater Treatment

Our client, a leader in delivering regional-scale services that support the sustainability and livability of Lower Mainland’s most populous and metropolitan regional district, is currently seeking a Program Manager to join their Wastewater Treatment Plant Division.



  • Works as a technical/specialist resource and leads the Wastewater Treatment Plant Division’s Process Services Program. Works collaboratively as a member of the Division’s senior management team and acts as a WWT process specialist resource to the Liquid Waste Services (LWS) department and wider organization. Resolves complex process related problems where the approach to resolution must consider a variety of factors such as regulatory requirements, equipment limitations and wastewater treatment process issues.  
  • Makes decisions and provides technical and managerial recommendations for situations without formal guidelines or precedents.  Collaborates with and provides strategic advice and guidance to operations, planning and engineering and construction.
  • Accountable for the Process Services Program budget preparation, reporting, resource allocations and work plans.  Monitors and controls work and spending to ensure the effective and efficient expenditure of program allocated funds.
  • Manages communication with regulators including the Ministry of Environment and Environment Canada.  Liaises with other divisions to address, resolve and evaluate regulatory issues.  Monitors and ensures compliance with the Provincial Operating Certificates, Canadian Wastewater Systems Effluent Regulations and Provincial Organic Matter Recycling Regulation regulations.  Represent the Wastewater Treatment Plant Division internally and externally on matters related to regulatory compliance and process performance including odour issues. 
  • Provides strategic and tactical direction on process related activities to plant operating staff and the division.  Adjusts operational practices to meet performance guidelines and regulations. Implements new operating strategies and ensures changes are communicated and resources provided to all relevant parties.  
  • Evaluates and interprets wastewater treatment plant performance and provides recommendations and requests day to day adjustments to ensure compliance with operating certificates and regulations; develops performance indicators and is responsible for reporting on results and addressing performance problems.  
  • Reviews and provides input and expertise to wastewater treatment plant upgrades and works collaboratively to incorporate recommendations in plans. Manages initiatives and projects affecting plant operations staff and other supporting divisions and departments. Explains the rational for changes in procedures and trains staff ensuring compliance with desired outcomes.
  • Manages the wastewater treatment plant Operations Supervisors-in-Training Program and ensures work and projects are consistent with the program’s objectives.  Develops training requirements and objectives for program incumbents and tracks the attainment of goals.  Manages consultants assigned to WWT process projects such as liquid and solids treatment and odour management.
  • Supervises, directs and motivates staff monitoring performance towards division, department and corporate objectives.  Ensures staff adhere to corporate workplace conduct policies.  Resolves technical and relational issues staff encounter while doing their work.  
  • Performs duties as part of a team that will respond to process emergencies and major incidents.   Makes decisions, provides guidance and approves higher level decisions; responsible for providing timely notifications senior staff of significant deviations from performance objectives.  Manages divisional responsibilities for tours requesting visits to wastewater treatment plant’s including initiating and leading high profile tours for politicians and other stakeholders.
  • Performs other related duties as required.



  • Recent relevant experience supplemented by a university degree or diploma in a relevant field such as engineering or science (biology, chemistry); or an equivalent combination of training and experience.
  • Formal professional or technical designation in appropriate area of expertise.
  • Extensive technical expertise and knowledge of wastewater treatment process best practices; demonstrated ability to troubleshoot and resolve WWT process related problems. Expert ability to provide strategic and tactical advice for process related decisions.  
  • Ability to work under broad direction without formal guidelines or precedent and use significant independent judgment to provide advice on issues of serious consequence for the organization.
  • Excellent oral and written communication skills, including the ability to effectively listen, persuade others, and resolve complex problems using a high degree of independent judgment. Handles politically charged situations adeptly and smoothly. Excellent business writing skills including the ability to write memos and reports.  Exceptional attention to detail and flexibility to rapidly adjust to changing circumstances. 
  • Ability to build and maintain effective working relationships with internal and external contacts under circumstances that may be political and sensitive.  Builds a strategic network of partnerships and relationships with outside groups relevant to field of specialty.  Ability to establish clear expectations and effectively resolve differences; strong ability to effectively deal with disagreements and prevent the escalation of conflict.
  • Ability to meet timelines and objectives under considerable pressure and constraints; demonstrates persistence in overcoming obstacles.  Ability to work effectively in emergency situations.  Demonstrated ability to identify areas of opportunity or risk and propose solutions to resolve issues in the best interest of the organization; understands and evaluates the diverse impacts of decisions.  Ability to analyze, interpret and advise on complex issues where considerable variation in interpretation is possible.
  • Demonstrated supervisory and managerial skills including the ability to lead multi-disciplinary groups and teams.  Demonstrated ability to mentor, coach and guide direct reports. 
  • Proficiency using Microsoft Office programs including Word, Excel and Outlook.
  • Valid BC Class 5 Driver’s License.



  • Competitive Salary ( $125K - $147K, dependent on experience)
  • Benefits
  • Pension Plan
  • Career growth and support
  • And more!


If you’re ready for a challenge and ready to make an influence in a role where you’ll be appreciated for your hard work and innovative spirit, we’re interested in speaking with you!


Interviews start ASAP! Apply today for consideration! (No cover letter required)


We look forward to working with you.



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