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Administrative Assistant/Customer Care Representative

TPD's client, a leading hearing clinic across Canada, is looking for a Customer Care Representative to join their team on a ongoing basis. This is a great opportunity for someone who possesses excellent customer service abilities paired with a positive and helpful attitude!

As a Customer Care Representative, you will be at the front desk for the hearing clinic and be responsible for providing exceptional, consistent quality service to customers in a timely, efficient and effective manner. This position is located New Westminster, BC. 

As a Customer Care Representative your responsibilities include:

  • Greet customers and make them feel welcome & comfortable
  • Answer phone calls
  • Update client files
  • Schedule appointments
  • Process payments
  • Complete end of day/month procedures
  • Data entry
  • Complete minor hearing aid repairs
  • Check & clean hearing aids
  • Provide product demonstrations to new clients
  • Recognize sales opportunities and help clinic reach sales targets each month. 

What makes a successful Customer Care Representative? 

  • Exceptional people skills
  • Strong verbal communication
  • Tech Savvy
  • Customer service focused
  • Prior experience in a sales environment an asset
  • Prior experience working with seniors an asset

Whats in it for you? 

  • Full Time - Monday - Friday - 9:00 am - 5:00 pm
  • Competitive hourly rate ($17-$18/hr)
  • Monthly bonuses based on sales target
  • Benefits 
  • On the job training
  • Ongoing opportunity
  • Fun and welcoming environment!

Interviews are taking place immediately, so please apply right away with your resume! (No cover letters required)

TPD will not share your information with anyone outside of our firm without your approval as privacy and confidentiality is one of TPD's core values.

We at TPD thank you for your interest.

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