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IT Desktop Support Specialist

BC Pavilion Corporation (PavCo), owner and operator of BC Place Stadium and the Vancouver Convention Centre, is currently searching for an IT Desktop Support Specialist to be part of our dynamic, service-oriented IT Team.

Reporting to the Director of IT, this position requires an experienced individual who is expected to be both a self-starter and enthusiastic team player. The IT Desktop Support Specialist will be responsible to help, problem solve and fix issues related to a wide range of technologies including Microsoft 0365, Microsoft Exchange, Microsoft and Amazon Cloud services, End point protections software, Video Conferencing solutions, Cisco switching gear, Windows desktops and Servers, iPhones, Cisco Firewalls, KM printers and much more.

 

WHY WORK WITH US:

Join a remarkable organization that continues to propel Vancouver, British Columbia on the world stage. 

PavCo’s two internationally-recognized venues located in downtown Vancouver – BC Place Stadium and the Vancouver Convention Centre – are where the province of BC welcomes the world to global meetings and spectacular events.

The role of PavCo is to generate significant economic and community benefit for the people of BC. Events hosted at PavCo’s venues are a key contributor to the continued growth and vibrancy of BC’s tourism and hospitality industries that deliver immense social, cultural and economic benefits to all parts of the province. 

At PavCo, we believe in going the extra mile for our clients, guests, and community at every opportunity. The values we bring to every interaction are Quality and Service, Respect, Fairness, Honest Communication, Financial Responsibility, Creativity and Innovation, Enthusiasm, Environmental Responsibility, and Integrity. 

 PavCo works collaboratively with its partners to maintain leading-edge standards and stay ahead of global competition. Building on an outstanding track record, we embrace new opportunities and challenges with an innovative spirit


WHAT YOU WILL BE DOING:

  • Manage network and e-mail user accounts including set-up, removal, and passwords.
  • Manage Microsoft 0365 account creation and access to services. 
  • Maintain workstation O/S (Windows), application, and anti-virus updates. 
  • Maintain workstation imaging services and software patching services for the department
  • Analysis of firewall security events and root cause analysis
  • Assist with monitoring and maintenance of network security. 
  • Assist with maintenance, monitoring, and management of 200+ Cisco / Meraki fiber linked switches. 
  • Assist with management of DHCP, DNS, network scripts, and printing as necessary. 
  • Respond to support and inquiry calls from clients and exhibitors including root cause analysis 
  • Commission, test, and troubleshoot phone and internet service orders for clients and exhibitors. 
  • Provide first-line troubleshooting and end-user technical support for all software and hardware issues. 
  • Utilize helpdesk software to log, prioritize, and manage all problems to resolution. 
  • Communicate resolution status to users and stakeholders and document solutions to problems. 
  • Assist in developing and maintaining written instructional materials and documentation to facilitate IT or user operations. 
  • Load, configure, and test hardware and software installations as well as upgrades for users.
  • Manage and maintain imaging and application distribution system. 
  • Respond to inventory change requests by physically moving, adding, or changing technology. 
  • Audit, verify, and maintain accurate hardware and software inventories. 
  • Participate in project initiatives – large scale technology replacement, rollout or decommission. 
  • Research and evaluate products and services to ensure compatibility with existing systems. 
  • Monitor and maintain a clean and well-organized IT environment including desk/workspace, server, and equipment rooms. 
  • Inside cable plant support – inventory, documentation, labeling, and organization of data rack wiring. 
  • Asset inventory – gathering detailed hardware and software inventory information

 

WHAT YOU BRING TO THE TABLE:

  • Minimum of 1-3 years experience of working in a technical support capacity
  • Polytechnic Degree in computer networking / business systems preferred or Completion of a 4-year University Degree in Computer Science, Computer Engineering or related area of study
  • CCNA designation is strongly preferred
  • Sound working knowledge of a wide variety of standard software applications including Ungerboeck (EBMS), Microsoft O365, Exchange Online, MS Azure, Windows 10, iOS, and Android operating systems etc.
  • Familiarity working with the following systems:
    • Azure Active Directory (multiple domain environment).
    • IT hardware – typical mobile handheld devices, desktops, printers and copiers.
    • Rack hardware – servers, UPS’s, switches, firewalls and routers.
    • Microsoft O365
    • Deployment and management – images, applications, patches, and anti-virus updates, Networking (LAN), VLAN assignments, cable patching and VOIP phone management, VPN, Firewall, VMware, SAN’s and Enterprise back-up administration.
    • WLAN systems – enterprise level AP’s, etc.
  • Strong understanding of network monitoring tools including Solarwinds and Meraki.
  • Ability to explain complex technical information to end users.
  • Connects, co-creates results, and solves complex problems with others to create new value for the organization:
  • Comfortable using a broad range of communications styles; able to choose appropriate, effective ways to communicate to different audiences in diverse situations
  • Fosters and supports an innovative environment, encouraging peoples input, recognizing and rewarding valuable contributions

 

ABOUT US:

BC Pavilion Corporation (PavCo) is a provincial Crown Corporation with a significant mandate to generate economic and community benefit for the people of British Columbia through its world-class facilities - BC Place Stadium and the Vancouver Convention Centre. Our internationally- recognized facilities host a diverse range of events, from global summit meetings, professional and amateur sports to trade and consumer shows, and cultural, film and entertainment events, generating in excess of $400 million annually of economic benefit.

PavCo is recognized as a global leader in venue development, marketing, and management. The Province’s flagship stadium, BC Place is proudly referred to as “Canada’s Home Stadium” for international sporting events. The iconic Vancouver Convention Centre is the world’s first double LEED® Platinum certified convention facility and has twice been named “World’s Best Convention Centre”.

Across all business units, PavCo’s team of approximately 800 staff collaborate with a diverse range of local and international partners, official suppliers with over 1,400 staff, and clientele to host an exciting year-round schedule of events. Together, we consistently deliver an outstanding level of commitment, skill, and professionalism as we host exceptional experiences for a global audience.

 

At PavCo, we are committed to being a diverse and inclusive employer that provides equal access to our employment opportunities based on ability. We encourage talented people from all backgrounds and experiences to apply.

 

This is a unique opportunity to join an innovative team dedicated to achieving outstanding results. 

The team at PavCo thanks you for your application.

 

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