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Support Analyst - Tax Season

TPD's client, a leading financial software firm in Burnaby, is looking for a Production Support Analyst to assist them through their busy tax season. This is a full time, temporary opportunity with the potential for long term placement. 


As a Production Support Analyst your main responsibilities will be: 

  • Assist in reviewing and confirming work orders of each job mailing.
  • Configure and run the application to meet each work order.
  • Review/analyze Tier 2 TaxPack support requests
  • Provide resolutions/solutions to address specific Tier 2 cases within the timeframes established in the Support Framework.
  • Escalate technical issues and/or unresolved support requests as required.
  • Work independently and use own judgement, simultaneously interfacing with cross-functional teams to coordinate efforts for results.


Who you are: 

  • A problem solver!
  • Analytical with a strong attention to detail
  • Tech savvy 
  • Comfortable with overtime and occasional weekend work
  • Preferably experienced in financial transaction processing environments or statement processing environments


What's in it for you: 

  • Excellent compensation, $20-$24 per hour (based on experience)
  • Possibility of benefits after probationary period
  • Monday to Friday, 9am - 5pm (occasional overtime/weekend work)
  • Transit accessible
  • Business casual environment
  • Opportunity for long term placement
  • Friendly, close knit team environment


If this sounds like the role for you please apply online by Friday 1 December as we are currently shortlisting candidates for interviews. If you have any questions, feel free to get in touch with me at or 604-409-8137.

We look forward to hearing from you soon!









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