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Customer Service Representative

General Bank of Canada, a financial service provider to the automotive industry, is looking to hire a full time Customer Service Representative to join their growing team in Edmonton. 

 

A schedule 1 chartered bank, General Bank of Canada launched in 2005 and assists Canadians with their auto loan needs. If you are someone who is detail oriented with excellent customer service skills and some related experience, then this could be the opportunity for you!

 

Building a Bank to stand for generations  

Job Summary

Customer Service Representatives are continually receiving and returning calls and are responsible for the professional and timely communication with customers regarding loan issues. 

WHAT YOU WILL BE DOING:

  • Exceptional communication skills with the aptitude to ask probing questions and to answer effectively
  • Maintain composure and tone of voice during challenging situations as well as the use of “positive language”
  • Assist customers quickly, efficiently, and professionally with skill, manners and adhering to the General Bank’s customer service standards as per Service Level Agreement
  • Practice active listening, attentive and patient, serving the customers with integrity and honesty
  • Strong problem solving skills and the ability to make decisions within the scope of the position
  • Capacity to control and “close” a call with confirmed customer satisfaction
  • Communicate with customers on loan payouts, payments, loan renewal process and other related issues via phone or e-mail
  • Process customer requests for loan updates and amendments

 

WHAT YOU BRING TO THE TABLE:

  • Previous experience in a fast-paced call centre environment is required
  • Previous experience in bank administration is an asset
  • Customer focus; empathetic, able to establish trusting relationships with clients and employees, a commitment to delivering outstanding customer service
  • Problem solving; able to think outside of the box and quickly develop alternative solutions to meet the customer's needs, ability to deescalate heightened issues
  • Accountability - maintains ownership of responsibilities 
  • Communication skills; gaining clarity on issues, listening and being open minded, providing solutions with confidence 
  • Self-motivated; driven to complete tasks independently and in a timely manner

 

WHAT YOU WILL RECEIVE IN RETURN:

  • Competitive salary 
  • Extended health and dental benefits
  • RRSP matching 
  • Supportive work environment 
  • Onsite gym available to all staff
  • Rooftop patio to enjoy lunches and company events
  • Great downtown location

If you’re ready for a challenge and to make a difference in a role where you’ll be appreciated for your hard work, we’re interested in speaking with you!

Interviews start ASAP! Apply today for consideration! 

We at TPD, look forward to working with you.

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